5thNK resellers of eCopy Software and a Microsoft Office 365 Partner
1992 eCopy invents, Simplify>mailroom>Desktop>
2012 Current versions Paperworks 2009.1 and PDF Pro Office version 5.3
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ecopy Software Sales and Support
Even Better pricing can be found by clicking on the link below.
www.eCopySoftware.com
eCopy FAQ
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Buy Single User license $166 Per license includes 18 months of Support
#1 Question… What software replaced eCopy Desktop.
Answer; Paperworks same look and feel yet works in Windows 7, and 64bit machines.
Hello, and welcome. Our company is owned and operated by former Canon and eCopy Inc employees. We date back to 1992 when eCopy Inc introduced their solutions. We own many eCopy domains “be found”. We deliver eCopy branded Software to your email inbox in 30 minutes or less. We use Google sites which includes Google checkout for your secure and safe buying experience. Nuance the Company purchased eCopy Inc the company in 2009, keeping the eCopy brand. Today you can buy two solutions: eCopy Paperworks “same look and feel as eCopy Desktop” or eCopy PDF Pro Office. As was stated Nuance kept the eCopy brand and along side Paperworks introduced their PDF program. We have ShareScan engineers both V4 and V5 on staff too enabling our company to sell, deliver, and install eCopy’s ShareScan Solutions www.eCopySoftware.com
Question: I need help but we did not buy from you we purchased from a copier dealer.
Answer: YES Free of charge. 206 452 3331. What is the catch? We hope to one day have you as a customer. By helping you we just might prove that being a part of eCopy since 1992 when eCopy was founded just might cause you one day to buy from 5thNK. Question: What is the relationship between Nuance and eCopy? Answer: Nuance purchased eCopy Inc the company in 2009 and kept the eCopy brand & added PDF Pro Office to the lineup.
Question: What is your relationship with Nuance? Answer: We are able to purchase for resell all eCopy branded software now owned by Nuance. We worked side by side with many of the eCopy knowledge workers that are still on staff. On purpose I used knowledge workers because when Nuance purchased eCopy a lof of that knowledge was let go in layoffs and such. We are a part of the knowledge that formed 5thNK. eCopy branded solutions is our LIFE blood and you the customer our life line. Question: Can we buy eCopy PDF Pro or/and Paperworks directly from Nuance?
Answer: When you call Nuance they will or should direct you to you copier dealer. Because of business relationships eCopy Inc now owned by Nuance put into place, the sales reps at Nuance are suppose to ask you who your copier dealer is. They should be directing you back to your copier dealer for purchase. They will not send you to our Company 5thNK because of the fiduciary responsilbilies eCopy set into place messaging back to a local copier dealer. Prior to 5thNK your choices were limited in scope. 5thNK delivers with a 4 mouse click Secure Google Checkout experience, with delivery in 30 minutes or less.
Question: Who is 5thNK? Answer: We are a company made up of former Canon USA Inc and eCopy Inc employees. We date back to punch cards in college. We used typewriters too. Since eCopy Inc the company was founded in 1992 is how long we have been educating ourselves on eCopy’s culture and their software solutions. 5thNK is a street name in Auburn WA, just south of Seattle whereby as kids we would gather to play. Hey you want to meet up at 5thNK? Good times, good memories, is what our culture is all about. The long and the short of it is we are a software company, with a tag line of “Work Flow that Works.”
Question: If we buy from 5thNK who is support through?
Answer: Support is with and through Nuance’s eCopy support Division in conjunction with 5thNK. Another good question along these lines is if you buy from your copier dealer what knowledge is in place in case something goes wrong? We are made up of former eCopy IT Information Technology engineers and sales folks. eCopy branded software from Nuance is our life blood. We awake daily to a focus on eCopy branded solutions.
Question: How are you able to sell single user licenses?
Answer: Nuance has allowed the purchase of single user licenses since 2009.
Question: why does my copier dealer not sell single user licenses?
Answer: They can, they choose not to. From a profit standpoint Copier sales reps need to concentrate on selling Copiers, Fax machines, Managed Print services etc. The number one priority for 5thNK is to sell, deliver, and support, eCopy Solutions including single user licenses to business and non business customers. YES we get a lot of business from folks working in their home offices, and one user license AKA 1 license for one computer is perfect for them.
Question: I want to buy from my copier dealer can you help?
Answer: YES, have your copier dealer call us 206 452 3331 we will sell to them at wholesale price they in turn can sell to you
Question: How are you able to sell 5packs, 10packs, 20packs with 1 year of support. We thought we had to buy with min 3yrs?
Answer: Your Copier dealer can also sell you 5pack, 10packs, 20packs, with 1 year of support. they choose not to.
Question: If I am a user or former user of eCopy Desktop software which software is exactly like Desktop
Answer: Paperworks has the same user interface as Desktop 8.x and 9.x. “Request a Demo.“
Question: Will eCopy Paperworks and eCopy PDF Pro Office work in windows 7, 64bit machines, and terminal services?
Answer: YES to windows 7, 64bit machines, and terminal services. Paperworks is the replacement to Desktop software. The reason it was introduced was becuase it has a new code base that allows it to work in the above environments listed.
Question: What is eCopy PDF Pro Office?
Answer: Nuance the company invented PDF Pro Office and branded it with eCopy, thus… eCopy PDF Pro Office. It is a PDF software program that is more powerful than a full version of Acrobat AKA Acrobat Professional.
Question: Which is the better of the two programs as you have them for the exact same price on your main site?
Answer: Depends on how you define better? Better for existing Desktop users is a like for like interface = Paperworks
Better for some users is that eCopy PDF Pro Office will extract documents or parts of the document to an excel spread sheet.
Paperworks can extract to word but not to excel. Click here to see a picture of Paperworks
Question: If I buy paperworks can I change to eCopy PDF Pro Office?
Answer: YES as long as you have a support contract in place. There is no charge to change to this program. Nuance is calling it an upgrade.
the fact is though it is not an upgrade as it is a different code based program. Upgrades by definition mean that the upgrade you are installing
decommissions the existing software and writes over it. eCopy PDF Pro will live as a 2nd program on you computer and does not wipe out
eCopy Paperworks. What this means is you can use both.
Question: How do you deliver the software?
Answer: We deliver the software to your email inbox. Deliverables: Link to download, Product key, Manuals
Question: How long does it take to get the software we just purchased?
Answer: We deliver to your e-mail inbox in 30 minutes or less.
Question: You folks sell through the web site eCopySoftware.com is this not the property of Nuance who purchased eCopy Inc?
Answer: Anybody can buy any domain name they choose to buy. eCopy the company we use to work for owns eCopy.com When eCopy Inc sold
to Nuance we knew that Nuance would eventually move the experience from eCopy.com to Nuance.com. Having stated that we also knew that Google’s search engine would reach out and present information based on an end users search criteria. It would be wrong to buy eCopy domains to then sell some other software solution. We from 5thNK are passionate about the eCopy Software solutions and as such wanted to be found to engage with you the customer. In 2009 then we started buying up these domains (Nuance and eCopy could have too) to “Be found”. If you are reading this it is not because we sent you an email or called you on the phone, it is because you typed in search criteria into Google’s search engine and Google brought here. “Be found” Side bar… “No one has ever found anything on the internet… EVER! you type in the info to Google, and Google finds it!”
Question: We come across a lot of eCopy blogs, twitter accounts, and other domains with ecopy in them are these from 5thNK? Answer: Most likely yes. We own 100 blogs, 600 plus twitter accounts, 50 domains. We registered our 1st domain and started our internet journey in 1996. “We are not spring chickens.” For instance we purchased the domain www.eCopycustomers.com and you will see listed there customers of ours that purchased through 5thNK, eCopy branded software solutions.
Question: You have as a link Office 365 what is Office 365? Answer: 5thNK is a Microsoft Office 365 Partner. Office 365 is Microsoft’s “in the cloud offering” As a Microsoft Partner we are given authority by Microsoft to message, and assist folks with this experience. What it really means is we have folks on staff that took the tests from Microsoft and passed them. Our list of Microsoft customers keeps on growing.
Question: your main site www.5thnK.com is that who our bill comes from when using Google checkout? Answer: YES, your credit card will will be from 5thNK.com LLC. Our Location is the US of A in Federal Way WA, just South of Seattle WA. 5thNK.com LLC At the end of the day (number one phrase we use to use in the hallways at eCopy Inc)
for Nuance’s eCopy branded solutions it really is… 5th and K
AKA… Street name in Auburn WA whereby as kids we would congregate to do what kids did back in the late 1970′s
 NERDS… YES and proud of it.
Our Office 365 site speaks highly to being NERDS. Come on… ET as your home button?
www.ITTakesaTeam.net |
eCopy PDF Pro and eCopy PaperWorks
Which software solution is right for you? eCopy PDF Pro is the more powerful of the two programs. eCopy PaperWorks the successor to a long line; Simplify, mailroom, Desktop, is the easier of the 2 programs to use. Desktop software was sunsetted in 2009 and replaced with PaperWorks 2009. PaperWorks and Desktop software’s (GUI) Graphical User Interface is exactly the same. If Desktop software does the job for you now, then you may want to stay with PaperWorks. PaperWorks comes standard with Bates Numbering, Headers/footers, single page or global. PaperWorks, can be deployed on windows 7, 64bit machine, Citrix, and Terminal Services environment.
PDF Pro Office can be deployed on windows 7, 64bit machine, Ctrix, and Terminal Services environment. PDF Pro allows you features up and beyond PaperWorks. PDF Pro; extract data into an Excel spread sheet, convert a static PDF document into a form you can type into. Paperworks allows you to type via mouse click/type. All good. PDF Pro will convert, and give you tab stops. HUGE! I have been wanting tab stop form completion since 1992. With eCopy PDF Pro you have it. There are many more features to discuss, however for a short read, I will leave you with Tab stop form completion.
So which software is best for you?
Sales@5thNK.com
eCopy Registration FAQ
“The most important action item 5thNK can do for you other than make it easy to buy software,
is register your eCopy software for you.”
The number one challenge we have when folks call us for support is they don’t know who registered their software.
Why register? No upgrades, and NO support, from anyone if your software is not registered.
To be eligible for product updates, you need to ensure your software is registered and under current Maintenance and support agreement.
Once you register, if an upgrade for your product is available, you will be directed to the Upgrade Center (a link on the left side of your Registration page).
If not eligible for an upgrade according to the Upgrade Center, check to see if the expiration date for the warranty coverage for specific
product has passed. If it has expired, contact your dealer to see if you are eligible to extend your coverage.
Q. How do I get my Connectors for ShareScan Suite and ScanStation Suite or the NEWEST version of software?
A. To gain access to eCopy Connectors and the NEWEST version of Software you must first have your eCopy Software Registered. After the registration is completed there will be a list of available Connectors and software upgrades, each with a pull down menu. One of the actions available from the pull down allows the download of the selected Connectors and software upgrades.
eCopy product registration FAQS
Answer ID 35 | Published 08/11/2005 01:43 PM | Updated 03/03/2011 09:25 AM
Frequently asked questions from eCopy customers – product registration
Q. Is product registration necessary?
A. While product registration is not required, it must be completed in order to:
- Access Customer Support Services
Ø Technical Support
Ø Customer Support
Ø Hardware repair/replacement (RMA) services
- Obtain
Ø Product updates and upgrades (All eCopy Software Solutions)
Ø ShareScan Connectors for the ShareScan Suite product
Q. Does product need to be registered if Maintenance & Support (M&S) is not purchased?
A. No. However, without M&S, you are not entitled to support or software upgrades. By registering your product, you will have a record of what you own if you decide, in the future, to continue to use eCopy product and wish to purchase M&S.
Q. What information is collected in a product registration profile?
A. When 5thNK creates a registration profile for your organization, we are asked for company name, address, your name and your corporate email address. The email address may be used to notify you of software upgrades that have become available or pertinent support notices. If 5thNK needs to put in a ticket (help) the eCopy technical team will want to know Product key and who it belongs to.
Q. How do I know eCopy will keep my info private?
A. eCopy understands the importance of providing you with information concerning the collection and use of data collected from you. Please see http://www.ecopy.com/about/privacy.htm for a complete description of eCopy’s privacy policy.
Q. How do I register? (you should not register) Why? You will have to control the experience with eCopy, rather 5thNK will register for you. By 5thNK registering for you we become your first line of defense and it is we who control the ticketing experience.
A. To register, go to http://registration.ecopy.com If you haven’t created a user account, you will need to do so. On the landing page, click the button “Create a Profile” and follow the instructions. It should only take a couple of minutes to complete.
Q. What is considered “product” in the registration system?
A. License Keys (21 digits), Software Serial Numbers (10 digits) and Maintenance & Support Agreement Numbers (8 digits) are considered products that should be registered. These have financial value and ownership is established by registering these items. Note, Hardware Serial Numbers are no longer accepted in registration. Maintenance and Support Agreement Numbers must be registered against a primary product already registered with eCopy.
Q. Why would a dealer register products for their customer?
A. As dealers are responsible for providing first level support to the end customer, some dealers may prefer to maintain records of the eCopy products on their customers’ behalf. This would allow the dealer to handle maintenance as well as software updates for the eCopy products. By registering the products for their customer, the dealer ensures that they receive all product related communications from eCopy which they should pass along to their customers.
Q. Is there any difference in coverage if the dealer registers the product instead of the end customer?
A. No. The coverage is the same. The only difference is who may be notified of the availability of the updates.
Q. How do I get my Connectors for ShareScan Suite and ScanStation Suite?
A. To gain access to eCopy Connectors that were purchased as part of the ShareScan or ScanStation products, you must first register the product. After the registration is completed there will be a list of available Connectors each with a pull down menu. One of the actions available from the pull down allows the download of the selected Connector.
Maximum length of Maintenance & Support (M&S) for eCopy products
Answer ID 449 | Published 06/01/2006 11:35 AM | Updated 03/03/2011 09:25 AM
What is the maximum length of coverage for eCopy Maintenance & Support (M&S) for a product?
For eCopy Desktop, PaperWorks, PDF Pro Office, you can purchase M&S renewals indefinitely.
For eCopy ScanStations, the maximum number of years of support for the hardware components is 5 years. For the ShareScan software, you can purchase M&S renewals indefinitely. Be aware that as newer releases require changes in the supporting ScanStation hardware, some or all functions of the newer software releases may not be compatible with older hardware.
For eCopy ShareScan OP Embedded, your software is licensed to the MFP device. Therefore, the maximum coverage that should be purchased is the length of the term of the lease of the original device.
**IMPORTANT** For all software products, eCopy reserves the right to discontinue support for third party applications that are no longer supported by the manufacturer. eCopy also reserves the right to discontinue development of certain products as it sees fit at any time. As such, eCopy will use its best efforts to provide migration paths to comparable systems that may incur additional costs to the end user.
Q: When would it be appropriate to sell new product as opposed to selling M&S Renewal?
Whenever there is a question about Renewal, determine the following first:
1. When does the current transaction (lease) finish?
2. Is there current M&S in place for the product?
3. Is the product registered?
4. What does the customer need in the way of connectivity? Do they need Quick Connect, RightFax and SharePoint? Or do they need connectivity to one or more document management applications, or one or more Extenders (Cost Recovery, Bates Numbering, Barcode Recognition, Advanced Image Enhancement, or Forms Processing)?
There are instances when selling new product is more appropriate than selling M&S Renewal:
1) When the customer has a version of ShareScan prior to v4.2, but now needs connectivity that involves more than one eCopy Connector or Extender that is available with v5, it may make sense to sell new rather than renew M&S and purchase the Connectors and Extenders individually.
2) When the customer wants the ScanStation with the latest hardware —
Over the years many improvements have been made to the touch screen, keyboard, Operating System, as well as the CPU for the ScanStation.
3) When the ScanStation is going to go beyond its initial period of M&S coverage.
5thNK Pronounced 5th and K = eCopy Software Solutions
eCopy PDF Pro Office is NOW Available
Direct Phone number 206-452-3331
