1992 eCopy invents, Simplify>mailroom>Desktop>2011 Current versions Paperworks and PDF Pro Office
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4th Quarter Promotions can be found at the web page you see below
www.eCopySoftware.com
Software Solutions
eCopy PDF Pro and eCopy PaperWorks
Which software solution is right for you? eCopy PDF Pro is the more powerful of the two programs. eCopy PaperWorks the successor to a long line; Simplify, mailroom, Desktop, is the easier of the 2 programs to use. Desktop software was sunsetted in 2009 and replaced with PaperWorks 2009. PaperWorks and Desktop software’s (GUI) Graphical User Interface is exactly the same. If Desktop software does the job for you now, then you may want to stay with PaperWorks. PaperWorks comes standard with Bates Numbering, Headers/footers, single page or global. PaperWorks, can be deployed on windows 7, 64bit machine, Citrix, and Terminal Services environment.
PDF Pro Office can be deployed on windows 7, 64bit machine, Ctrix, and Terminal Services environment. PDF Pro allows you features up and beyond PaperWorks. PDF Pro; extract data into an Excel spread sheet, convert a static PDF document into a form you can type into. Paperworks allows you to type via mouse click/type. All good. PDF Pro will convert, and give you tab stops. HUGE! I have been wanting tab stop form completion since 1992. With eCopy PDF Pro you have it. There are many more features to discuss, however for a short read, I will leave you with Tab stop form completion.
So which software is best for you?
Sales@5thNK.com
eCopy Registration FAQ
“The most important action item 5thNK can do for you other than make it easy to buy software,
is register your eCopy software for you.”
The number one challenge we have when folks call us for support is they don’t know who registered their software.
Why register? No upgrades, and NO support, from anyone if your software is not registered.
To be eligible for product updates, you need to ensure your software is registered and under current Maintenance and support agreement.
Once you register, if an upgrade for your product is available, you will be directed to the Upgrade Center (a link on the left side of your Registration page).
If not eligible for an upgrade according to the Upgrade Center, check to see if the expiration date for the warranty coverage for specific
product has passed. If it has expired, contact your dealer to see if you are eligible to extend your coverage.
Q. How do I get my Connectors for ShareScan Suite and ScanStation Suite or the NEWEST version of software?
A. To gain access to eCopy Connectors and the NEWEST version of Software you must first have your eCopy Software Registered. After the registration is completed there will be a list of available Connectors and software upgrades, each with a pull down menu. One of the actions available from the pull down allows the download of the selected Connectors and software upgrades.
eCopy product registration FAQS
Answer ID 35 | Published 08/11/2005 01:43 PM | Updated 03/03/2011 09:25 AM
Frequently asked questions from eCopy customers – product registration
Q. Is product registration necessary?
A. While product registration is not required, it must be completed in order to:
- Access Customer Support Services
Ø Technical Support
Ø Customer Support
Ø Hardware repair/replacement (RMA) services
- Obtain
Ø Product updates and upgrades (All eCopy Software Solutions)
Ø ShareScan Connectors for the ShareScan Suite product
Q. Does product need to be registered if Maintenance & Support (M&S) is not purchased?
A. No. However, without M&S, you are not entitled to support or software upgrades. By registering your product, you will have a record of what you own if you decide, in the future, to continue to use eCopy product and wish to purchase M&S.
Q. What information is collected in a product registration profile?
A. When 5thNK creates a registration profile for your organization, we are asked for company name, address, your name and your corporate email address. The email address may be used to notify you of software upgrades that have become available or pertinent support notices. If 5thNK needs to put in a ticket (help) the eCopy technical team will want to know Product key and who it belongs to.
Q. How do I know eCopy will keep my info private?
A. eCopy understands the importance of providing you with information concerning the collection and use of data collected from you. Please see http://www.ecopy.com/about/privacy.htm for a complete description of eCopy’s privacy policy.
Q. How do I register? (you should not register) Why? You will have to control the experience with eCopy, rather 5thNK will register for you. By 5thNK registering for you we become your first line of defense and it is we who control the ticketing experience.
A. To register, go to http://registration.ecopy.com If you haven’t created a user account, you will need to do so. On the landing page, click the button “Create a Profile” and follow the instructions. It should only take a couple of minutes to complete.
Q. What is considered “product” in the registration system?
A. License Keys (21 digits), Software Serial Numbers (10 digits) and Maintenance & Support Agreement Numbers (8 digits) are considered products that should be registered. These have financial value and ownership is established by registering these items. Note, Hardware Serial Numbers are no longer accepted in registration. Maintenance and Support Agreement Numbers must be registered against a primary product already registered with eCopy.
Q. Why would a dealer register products for their customer?
A. As dealers are responsible for providing first level support to the end customer, some dealers may prefer to maintain records of the eCopy products on their customers’ behalf. This would allow the dealer to handle maintenance as well as software updates for the eCopy products. By registering the products for their customer, the dealer ensures that they receive all product related communications from eCopy which they should pass along to their customers.
Q. Is there any difference in coverage if the dealer registers the product instead of the end customer?
A. No. The coverage is the same. The only difference is who may be notified of the availability of the updates.
Q. How do I get my Connectors for ShareScan Suite and ScanStation Suite?
A. To gain access to eCopy Connectors that were purchased as part of the ShareScan or ScanStation products, you must first register the product. After the registration is completed there will be a list of available Connectors each with a pull down menu. One of the actions available from the pull down allows the download of the selected Connector.
Maximum length of Maintenance & Support (M&S) for eCopy products
Answer ID 449 | Published 06/01/2006 11:35 AM | Updated 03/03/2011 09:25 AM
What is the maximum length of coverage for eCopy Maintenance & Support (M&S) for a product?
For eCopy Desktop, PaperWorks, PDF Pro Office, you can purchase M&S renewals indefinitely.
For eCopy ScanStations, the maximum number of years of support for the hardware components is 5 years. For the ShareScan software, you can purchase M&S renewals indefinitely. Be aware that as newer releases require changes in the supporting ScanStation hardware, some or all functions of the newer software releases may not be compatible with older hardware.
For eCopy ShareScan OP Embedded, your software is licensed to the MFP device. Therefore, the maximum coverage that should be purchased is the length of the term of the lease of the original device.
**IMPORTANT** For all software products, eCopy reserves the right to discontinue support for third party applications that are no longer supported by the manufacturer. eCopy also reserves the right to discontinue development of certain products as it sees fit at any time. As such, eCopy will use its best efforts to provide migration paths to comparable systems that may incur additional costs to the end user.
Q: When would it be appropriate to sell new product as opposed to selling M&S Renewal?
Whenever there is a question about Renewal, determine the following first:
1. When does the current transaction (lease) finish?
2. Is there current M&S in place for the product?
3. Is the product registered?
4. What does the customer need in the way of connectivity? Do they need Quick Connect, RightFax and SharePoint? Or do they need connectivity to one or more document management applications, or one or more Extenders (Cost Recovery, Bates Numbering, Barcode Recognition, Advanced Image Enhancement, or Forms Processing)?
There are instances when selling new product is more appropriate than selling M&S Renewal:
1) When the customer has a version of ShareScan prior to v4.2, but now needs connectivity that involves more than one eCopy Connector or Extender that is available with v5, it may make sense to sell new rather than renew M&S and purchase the Connectors and Extenders individually.
2) When the customer wants the ScanStation with the latest hardware —
Over the years many improvements have been made to the touch screen, keyboard, Operating System, as well as the CPU for the ScanStation.
3) When the ScanStation is going to go beyond its initial period of M&S coverage.
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eCopy PDF Pro Office is NOW Available
Direct Phone number 206-452-3331
